FAQS – Removal Times and Punctuality

Here is another in our series of periodic FAQs received from our clients and our responses.

Can you guarantee you will be on time in terms of your removal schedule estimations?

We can absolutely and unconditionally guarantee that we will do everything humanly possible to ensure that our timings are exactly as we initially estimated.

When we make a commitment to our clients, it is something we take very seriously and we do not tolerate performance failures in our business or removals teams.

However, there are certain circumstances that are not under our control.

That might include things such as accidents which lead to traffic jams or road closures due to security incidents etc.  What we promise is to keep you fully informed in any such situations where delays may arise that are beyond our control.

How long does it take you to remove all the goods from a typical house?

It’s almost impossible to say because so much depends on the day as to whether or not everything is packed and ready to go and simply needs lifting out.  If that’s the case, it may take no more than a couple of hours or so for a moderately sized property.

Of course, if you have a large property with lots of possessions and these all need to be carefully packed, it may sometimes take the best part of a day to complete the work.

For more details, please visit - https://www.totalcareremovals.co.nz/faqs-removal-times-and-punctuality/

Why You Should Speak To Us About Removals Insurance

We always take exceptional care with your household items.

That’s something you can 100% rely on.

However, there’s an important point we’d like to remind you about – it relates to removals insurance and removals companies – Christchurch and elsewhere.

Our cover

It’s exceptionally unlikely that you would ever encounter a situation where you felt we were responsible for the loss or breakage of one of your items. Yet we’re human and accidents can sometimes happen.

For example, if one of our team trips and falls over whilst loading one of your items and as a result, it suffers damage, then we are fully insured for such eventualities.

It’s important to note though that this is not global removals cover designed to protect your interests.

What that means

Our standard household removals cover exists in order to protect our liabilities to you as a customer.  In other words, it means that if something went wrong and we admitted liability, we would be able to meet your just claims through our insurers.

As we have said before though – that cover typically will not protect you against a range of circumstances that you’re liable for.

For more details, please visit - https://www.totalcareremovals.co.nz/why-you-should-speak-to-us-about-removals-insurance/