Before you can develop a project plan for the transition, you must identify the deliverables and end-users. In addition, you must establish a dedicated operational team to troubleshoot the new program. This team should also have one person acting as the liaison between the project manager and operational team. This person should be in charge of testing the new program to ensure that the client approves. Lastly, the plan should also outline who will troubleshoot the new program, and who should handle questions and issues. Read more..
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